1. Agreement to these terms
These Terms of Service ("Terms") form a binding agreement between you ("you") and Invitarium, LLC ("Invitarium", "we", "us", or "our") governing your use of the Invitarium website at invitarium.io, the Invitarium application at app.invitarium.io, guest pages we publish for our users at *.invitarium.site or other custom domains, and any related services (collectively, the "Service").
By creating an account, signing in, or otherwise using the Service, you agree to these Terms and to our Privacy Policy and Cookie Policy, each of which is incorporated by reference. If you do not agree, do not use the Service.
Important. Section 17 (Governing law and disputes) contains an agreement to resolve most disputes by binding arbitration on an individual basis and a waiver of the right to participate in a class action. Please read it carefully.
2. Definitions
The following capitalised terms have the meanings set out below when used in these Terms.
- "Service" means the Invitarium website at invitarium.io, the Invitarium application at app.invitarium.io, guest pages we publish for our users at *.invitarium.site or other custom domains, and any related services we provide.
- "Account" means an Invitarium account created with an email address or through Google sign-in, including any Client Account derived from it.
- "Designer" means a user who creates templates and folders inside the Service and offers them to their own customers.
- "Customer" means a person who receives a shared folder, copies a template, or makes a One-Time Customer Publish payment to publish a project.
- "Client Account" means a username-and-password sub-login created by a Pro Designer for an end client, scoped to a specific folder.
- "Guest" means a visitor of a published page who interacts with a widget on that page (RSVP form, button, map, and so on).
- "Your Content" means anything you create, upload, link to, or publish through the Service, including designs, text, images, audio, fonts you select, and widget configurations.
- "Subscription" means a recurring paid plan (Basic, Premium, or Pro) charged monthly or annually.
- "Metered Usage" means the per-copy fee accrued each billing period when Customers copy a folder you have shared.
- "One-Time Customer Publish" means the one-year fixed-price option that lets a Free user publish a single project on a single subdomain without a Subscription.
- "Personal Data" has the meaning given to it in our Privacy Policy and in the GDPR.
3. Eligibility and accounts
You must be at least thirteen (13) years old (and at least sixteen (16) years old in the European Economic Area) to use the Service. By using the Service you represent that you meet this age requirement and that you have the legal capacity to enter into these Terms.
You are responsible for keeping your account credentials secret and for everything that happens through your account. You agree to notify us promptly at support@invitarium.io if you suspect any unauthorised use. You may not share or transfer your account.
Pro-tier users may create separate Client Accounts for the people they work with. Pro users are responsible for the conduct of any Client Account they create and for keeping that relationship lawful.
4. The Service
4.1 What the Service does
Invitarium lets you design invitation and event templates, customise them through a browser-based editor, publish guest pages, share folders of templates with Customers, collect RSVP responses, and manage the related billing and analytics.
The Service is provided as a hosted product. You access it through a web browser. You are responsible for the device, connectivity, and any third-party software you use to access the Service.
4.2 Service availability and maintenance
We use commercially reasonable efforts to keep the Service available. We do not, however, guarantee uninterrupted availability. The Service may be unavailable from time to time because of planned maintenance, urgent security work, third-party outages (for example, our hosting provider, payment processor, or content-delivery network), or events beyond our reasonable control (force majeure). Where practical, we will announce planned maintenance windows in advance and schedule them to minimise disruption.
We do not offer a contractual service-level agreement (SLA) or service credits on the publicly available plans. If we introduce an SLA for a higher-tier plan in the future, it will be set out separately and clearly identified as such.
4.3 Changes to features
We are constantly improving the Service. We may add, change, or remove features at any time. Where a change has a material adverse effect on a feature you actively rely on, we will give reasonable notice (typically at least thirty (30) days) where practical.
5. Subscriptions and payments
5.1 Plans
The Service is offered on a free tier and on paid plans (Basic, Premium, and Pro). The features included in each plan are described on our Plans and pricing page and may evolve over time. The free tier does not include the right to publish, except by using the One-Time Customer Publish option described in section 6.
5.2 Billing cycles
Paid plans are offered on a monthly or annual basis. Fees are charged in advance for each billing period and are non-refundable except where required by law or as expressly stated in these Terms. Annual subscriptions renew annually; monthly subscriptions renew monthly. Each renewal continues at the then-current rate for the plan until you cancel.
Renewal reminders. For annual subscriptions we will send you a reminder email at least seven (7) days before each renewal showing the upcoming charge, the renewal date, and a link to manage or cancel the subscription. For monthly subscriptions you can see the next renewal date at any time in Settings.
5.3 Metered usage
Paid plans include a per-folder-copy fee that is metered each billing period and charged together with your Subscription. The per-copy rate for your plan is shown on the Plans and pricing page and on your Billing dashboard. We provide a usage card in Settings so you can see accrued Metered Usage before it is invoiced.
5.4 Late payment and grace period
If a charge fails, we will attempt to recover it through Stripe for up to seven (7) days. During that window we may notify you by email and by in-app banner. If the charge is still unpaid after the grace period, we may suspend paid features and, where applicable, block published pages until the account is brought current.
5.5 Cancellation and refunds
You can cancel a Subscription at any time from Settings. Cancellation takes effect at the end of the current billing period; you retain access until that date. Unless required by law, we do not provide refunds for unused portions of a billing period or for accrued Metered Usage already billed.
EU and UK consumers. If you are a consumer in the European Economic Area or the United Kingdom, you normally have a fourteen (14) day right of withdrawal for digital services under Directive 2011/83/EU (and the equivalent UK regulations). By activating a paid plan, accepting these Terms, and beginning to use the paid features (which we provide immediately on activation), you expressly request that we begin performance before the end of the withdrawal period and you acknowledge that you lose the right of withdrawal once performance has begun, as permitted by Article 16(m) of that Directive. Statutory rights that cannot be waived under your local law are not affected.
5.6 Taxes
Fees are displayed exclusive of taxes unless otherwise stated. Where required by law (for example, sales of digital services to consumers in the European Union, United Kingdom, and other VAT or GST jurisdictions), we will calculate and collect the applicable value-added tax (VAT), goods and services tax (GST), or sales tax at checkout, based on the billing address and payment method you provide. Where we are not required to collect a tax, you remain responsible for any tax due on your purchase.
5.7 Price changes
We may change the price of a plan or the per-copy rate. If we do we will give at least thirty (30) days' notice. The new price will apply at your next renewal. If you do not accept the change, you may cancel before the renewal date.
5.8 Consumer conformity (EU and UK)
For consumers in the EU and UK, you have statutory rights under Directive (EU) 2019/770 on the supply of digital content and digital services (and the equivalent UK regulations) if the Service is not in conformity with these Terms. Where the Service is not in conformity and the non-conformity is not minor, you are entitled to ask us to bring the Service into conformity within a reasonable time and free of charge. Where conformity cannot be restored, you may be entitled to a proportionate reduction in the price paid or to terminate the contract for the affected billing period. Nothing in these Terms limits any statutory consumer right that cannot be waived.
6. One-time customer publish
As an alternative to a Subscription, you may purchase a One-Time Customer Publish for a fixed annual price shown on the Plans and pricing page. The One-Time Customer Publish lets you publish a single project on a single subdomain for one (1) year from the date of purchase, with a ten (10) day grace period after the year ends during which the page stays live and you may renew.
One-Time Customer Publishes do not auto-renew. If you do not renew within the grace period, the project is unpublished and the subdomain is returned to the pool. We will send reminder emails seven (7) days before the year ends and on the day the grace period expires.
7. Your content and licence to us
You retain all rights to the content you upload to or create inside the Service ("Your Content"). You are solely responsible for Your Content and for any consequences of uploading or publishing it.
By submitting Your Content to the Service, you grant us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, modify (only as needed to render and serve Your Content), display, and distribute Your Content through the Service. This licence exists for the sole purpose of operating and improving the Service and is terminated when you delete Your Content or close your account, except (a) for content that has already been shared with others, and (b) where retention is required by law or by reasonable backup procedures.
You represent and warrant that you have all rights necessary to submit Your Content and to grant the licence above, and that Your Content does not infringe or violate the rights of any third party.
9. Acceptable use
You agree not to:
- upload, publish, or transmit content that is unlawful, defamatory, harassing, threatening, hateful, sexually explicit (where prohibited), or that infringes the rights of others;
- use the Service to send spam, phishing messages, or unsolicited commercial communications;
- impersonate any person or entity, or misrepresent your affiliation with a person or entity;
- interfere with or disrupt the Service, the servers or networks connected to the Service, or other users; attempt to gain unauthorised access; or probe, scan, or test the vulnerability of any system or network;
- use any robot, spider, scraper, or other automated means to access the Service, except for public guest pages and only in compliance with robots.txt;
- reverse-engineer or attempt to extract the source code of the Service, except to the extent required by applicable law;
- use the Service to develop a competing product or to benchmark it for competitive purposes;
- collect Personal Data from Guests through RSVP forms or similar widgets in violation of applicable data-protection law, or fail to provide Guests with the information you are required to give them as a data controller.
10. Copyright and DMCA
10.1 Notice of claimed infringement
We respect the intellectual-property rights of others. If you believe that material on the Service infringes your copyright, please send a notice with the information required by the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)) to support@invitarium.io, including: (a) a physical or electronic signature; (b) identification of the work claimed to be infringed; (c) identification of the material claimed to be infringing and information sufficient to locate it; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorised; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorised to act on the owner's behalf.
10.2 Counter-notice
If material you posted has been removed or disabled because of a notice we received, you may send a counter-notice under 17 U.S.C. § 512(g)(3) to support@invitarium.io that includes: (a) your physical or electronic signature; (b) identification of the material that was removed and the location at which it appeared before removal; (c) a statement under penalty of perjury that you have a good-faith belief that the material was removed as a result of mistake or misidentification; (d) your name, address, and telephone number; and (e) a statement that you consent to the jurisdiction of the federal court for the district in which your address is located (or the District of Delaware if your address is outside the United States) and that you will accept service of process from the original complaining party or its agent. If we receive a valid counter-notice, we may restore the material no sooner than ten (10) and no later than fourteen (14) business days after we send the counter-notice to the original complainant, unless the complainant first notifies us that it has filed a court action seeking to restrain you from infringing activity.
10.3 Repeat infringers
We may, in appropriate circumstances and at our discretion, disable or terminate accounts of users who are repeat infringers.
11. Third-party services
The Service relies on third-party providers such as Stripe (for payments), Google (for sign-in and Maps), and Cloudflare (for CDN, DNS, and object storage). Your use of those services is subject to their own terms and privacy policies, listed in our Privacy Policy. We are not responsible for third-party services that are not part of the Service.
The Service may also let you embed third-party content (for example, a YouTube or Vimeo video, a Google Map, or a music file). You are responsible for complying with the terms of any third-party service you embed.
12. Our intellectual property
The Service, including its software, design, templates we provide, fonts we license, illustrations, icons, and the Invitarium name and logo, is owned by Invitarium or our licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. No other rights are granted by implication or otherwise.
The disclaimer footer rendered on every published guest page ("This content was not created or approved by Invitarium") is a non-removable part of the Service.
13. Suspension and termination
13.1 Termination by you
You may stop using the Service at any time and may delete your account from Settings. Deleting your account triggers the data-retention timelines described in our Privacy Policy.
13.2 Suspension or termination by us
We may suspend or terminate your access to the Service, in whole or in part, with or without notice, if (a) you breach these Terms; (b) we reasonably believe your activity poses a risk to the Service, to us, to our users, or to a third party; (c) a payment fails and is not cured during the grace period described in section 5.4; (d) the account has been inactive for an extended period (typically more than twenty-four (24) months); or (e) we are required to do so by law.
13.3 Notice of suspension or termination
Except where the law requires us to act immediately or where notice would create a security or fraud risk, we will give you reasonable notice of a suspension or termination, including the reason and (where applicable) the steps you can take to cure the issue. Notice will be sent to the email address on your account.
13.4 How to appeal
If you believe a suspension or termination is in error, you may appeal by emailing support@invitarium.io within thirty (30) days of the notice with a description of the issue and any supporting context. We will review your appeal within a reasonable time and, if it succeeds, restore access to the extent practical.
13.5 Effect of termination
On termination, your right to use the Service ends and we may delete Your Content within the timelines described in our Privacy Policy. Sections that by their nature should survive termination (including sections 7 (licence to us, with respect to content already shared), 12, 14, 15, 16, 17, and 19) will survive.
See section 8 for a separate, Designer-initiated path that revokes a single Customer’s access to a shared folder copy without terminating either party’s account.
14. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, INVITARIUM DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components, that defects will be corrected, or that any content will be accurate or reliable.
Statutory rights of consumers in the European Economic Area, the United Kingdom, and other jurisdictions that cannot be waived by contract are not affected by this section.
15. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, INVITARIUM AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA; OR FOR THE COST OF SUBSTITUTE PRODUCTS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS (USD 100).
Nothing in this section limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under the law of your country of residence. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. To the extent these sections are held unenforceable, they will apply to the maximum extent permitted by law.
16. Indemnification
You agree to defend, indemnify, and hold harmless Invitarium and our affiliates and our respective officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your use of and access to the Service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any right of a third party.
17. Governing law and disputes
17.1 Governing law
These Terms and any dispute or claim arising out of or related to them or the Service are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Mandatory consumer-protection laws of your country of residence apply to the extent they grant you rights that cannot be waived by contract.
17.2 Informal resolution first
Before filing a claim, you agree to try to resolve the dispute informally by emailing support@invitarium.io with a description of the claim. We will try to resolve the dispute by negotiating in good faith for at least thirty (30) days after the notice.
17.3 Arbitration
If we cannot resolve the dispute informally, you and Invitarium agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis under the then-current rules of the American Arbitration Association. Arbitration will take place in Delaware, or by remote hearing where available. Judgment on the award may be entered in any court of competent jurisdiction.
17.4 Class-action waiver
You and Invitarium agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
17.5 Exceptions
Either party may bring an individual action in small-claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual-property rights.
17.6 Opt-out
You may opt out of the arbitration agreement in section 17.3 and the class-action waiver in section 17.4 by emailing support@invitarium.io within thirty (30) days of first accepting these Terms. Your email must include your name, the email address on your account, and a clear statement that you are opting out.
17.7 EU and UK consumers
If you are a consumer in the European Economic Area or the United Kingdom, the arbitration agreement in section 17.3 and the class-action waiver in section 17.4 do not apply where they would be unenforceable under your local consumer law. In that case, disputes may be brought in the courts of your country of residence as required by your local law, and you remain entitled to seek redress through the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr where available.
18. Changes to these terms
We may update these Terms from time to time. If we make material changes we will post the updated Terms on this page and notify you by email at least thirty (30) days before the changes take effect. The "Effective date" and "Last updated" dates at the top of this page tell you when the Terms were last revised. Continued use of the Service after the new Terms take effect means you accept the updated Terms.
19. Miscellaneous
These Terms, together with the Privacy Policy and the Cookie Policy, are the entire agreement between you and Invitarium with respect to the Service and supersede any prior agreements. If any provision is held to be unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver. You may not assign or transfer these Terms without our prior written consent; we may assign them without restriction. Nothing in these Terms creates a partnership, agency, employment, or joint-venture relationship between you and Invitarium.
Notices to you may be sent to the email address on your account or posted in the Service. Notices to us must be sent to support@invitarium.io.
20. Contact us
For any question about these Terms, contact us at:
Invitarium, LLC
Delaware, United States
support@invitarium.io